Terms of Service

Effective Date: [06/02/2025]
Welcome to HexGuard Pest Solutions. By using our website or services, you agree to the following Terms of Service. Please read them carefully.

1. Services Provided

HexGuard Pest Solutions offers pest control services including but not limited to:

  • General pest prevention

  • Rodent control

  • Mosquito treatments

  • Roach, flea, and tick treatments

  • Mole and vole cleanouts

  • Carpenter bee and ant treatments

  • Termite monitoring and control

  • Stinging insect removal (excluding honey bees)

Service programs may include multiple visits as specified in your service agreement and may require follow-up visits. Recommendations provided by our technicians must be followed for guaranteed results to apply.

2. Customer Responsibilities

To ensure effective treatment, customers agree to:

  • Provide safe and reasonable access to the property

  • Follow all pre- and post-service instructions given by the technician

  • Inform us of any changes to contact or property information

  • Ensure that pets and children are kept clear of treated areas as advised

Failure to follow instructions may void any guarantees.

3. Payment Terms

All payments must be made as agreed upon at the time of service. We accept [insert payment types, e.g., credit/debit cards, cash, etc.]. Service may be paused or canceled due to non-payment.

4. Scheduling & Cancellations

Customers may cancel or reschedule appointments with at least 24 hours’ notice. Missed appointments or last-minute cancellations may incur a fee. Recurring service schedules will be communicated in advance and can be adjusted as needed.

5. Service Guarantee

Many of our services include a guarantee period, as outlined during sign-up. Free re-treatments are offered within the guarantee window if pests return, provided the customer followed all technician recommendations.

6. Use of Website

By using our website, you agree not to:

  • Use the site for any unlawful or harmful purpose

  • Attempt to access any non-public areas of the website

  • Use automated tools (bots, scrapers) without permission

You may submit personal information (e.g., for quotes or contact) through our site, which will be handled in accordance with our Privacy Policy.

7. Data & Third-Party Services

We use secure third-party software for scheduling and route management. Your data is stored safely and never sold or disclosed outside the company, except as required by law.

8. Modifications

We reserve the right to modify these Terms at any time. Any changes will be posted on our website with the updated effective date. Continued use of our services or website constitutes acceptance of those changes.

9. Liability Limitation

HexGuard Pest Solutions is not liable for:

  • Damage caused by pests prior to or during treatment

  • Property conditions that interfere with service effectiveness

  • Harm caused by misuse of products or failure to follow instructions

Our services are provided “as-is” and subject to environmental and structural variables beyond our control.

10. Contact Us

If you have questions about these Terms, please contact us at:

HexGuard Pest Solutions
(937)818-7717
customerservice@hexguardpest.com